Transparency Guarantee
Cancellation & Refund Policy
Fair, clear, and hassle-free cancellation and refund timelines for all outstation cab and holiday package bookings.
1. Outstation Cab Cancellation Policy
- More than 6 Hours Before Departure: 100% Full Refund. Zero cancellation fee.
- 2 to 6 Hours Before Departure: Nominal cancellation charge of ₹300 (covers driver dispatch & vehicle placement).
- Less than 2 Hours Before Departure / Driver En-route: Base minimum fare of ₹500 or 10% of total estimate.
2. Tour Packages & Resort Stay Cancellations
- 7 Days or More Before Trip Date: 100% Refund of tour advance amount.
- 3 to 6 Days Before Trip Date: 80% Refund (20% retained for hotel reservation holding charges).
- Less than 72 Hours Before Departure: 50% Refund subject to resort cancellation policies.
3. Refund Processing Timelines
Approved refunds are processed immediately back to the original payment method (UPI, GPay, PhonePe, Credit/Debit Card, or Netbanking) within 24 to 48 business hours.
4. How to Request a Cancellation or Refund
You can request a booking cancellation by contacting our 24/7 helpline at +91 90805 82968 or sending your booking reference ID to payanam360official@gmail.com or via WhatsApp.
Need to Cancel or Request a Refund?
Contact our support desk with your booking reference number for instant assistance.